Information We Collect

Business and Personal Information

When you register, place an order, request a quote, or contact us, we collect:

• Business name, registered address, and nature of operations
• Contact person name, designation, and department
• Email address and phone number (including WhatsApp)
• Billing and shipping addresses
• GST Identification Number (GSTIN) for invoice and tax compliance
• Payment information — processed securely by third-party payment gateways; we do not store card numbers or banking credentials
• Order history, product preferences, credit account details, and account notes

Automatically Collected Information

• Device type, operating system, browser, and unique device identifiers
• IP address and approximate geographic location
• Pages visited, time spent, and actions taken on the platform
• Referral source and session data
• Cookies and similar tracking technologies

How We Use Your Information

• Process orders, coordinate dispatch, and manage delivery
• Issue GST-compliant tax invoices and maintain statutory accounting records
• Assign and brief your dedicated account manager
• Send order confirmations, dispatch notifications, and delivery updates via SMS, email, and WhatsApp
• Manage credit account applications, limits, and consolidated billing
• Respond to support queries, return requests, and bulk quote enquiries
• Send promotional and product communications — only with your consent, with an opt-out in every message
• Improve our catalogue, platform experience, and operational processes
• Detect, investigate, and prevent fraud and account misuse
• Comply with applicable Indian laws and regulatory requirements

Information Sharing

We do not sell, rent, or trade your information. We share it only in these limited circumstances:

• Delivery partners: Name, contact number, and delivery address shared for last-mile delivery only
• Payment processors: Transaction data shared with our payment gateway provider, PCI-DSS compliant
• Technology providers: CRM, hosting, email, and analytics providers, bound by data processing agreements
• Legal compliance: Disclosed if required by law, court order, or government authority
• Business transfers: In a merger or acquisition, the successor entity is bound by the same privacy obligations

Data Security

We use SSL/TLS encryption for all data in transit, role-based access controls for customer data, regular security audits, and secure storage for physical and digital records. While we take every reasonable precaution, no internet transmission is 100% secure. In the event of a breach affecting your data, we will notify you promptly as required by applicable law.

Data Retention

• Account information: Retained for 3 years after account closure
• Order and transaction records: 8 years as required under the Income Tax Act and GST regulations
• Support records: 3 years
• Marketing consent records: Until consent is withdrawn

When data is no longer required, it is securely deleted or anonymised.

Your Rights

• Access: Request a copy of personal data we hold about you
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion, subject to legal retention requirements
• Withdraw consent: Opt out of marketing at any time
• Data portability: Request your account data in a structured format

To exercise these rights, contact:privacy@supplyit.in. We respond within 30 days.

Cookies

We use essential cookies (required for login and checkout), analytics cookies (anonymised usage data), preference cookies (saved settings), and marketing cookies (with your consent only). Non-essential cookies can be managed through your browser settings.

Third-Party Links

Our platform may link to third-party sites including payment gateways and logistics portals. We are not responsible for their privacy practices. Review their privacy policies before sharing information.

Children's Privacy

Our services are for businesses and authorised adult representatives. We do not knowingly collect information from anyone under 18. Contact privacy@supplyit.in to report and we will delete it promptly.

Changes to This Policy

We may update this Policy periodically. Material changes will be notified by email to registered users and the Last Updated date will be revised. Continued use after changes constitutes acceptance.

Contact - Privacy Queries

Email: support@supplyit.in

Company: Momentum Private Limited (formerly known as Organicut Fresh Private Limited)

Whatsapp: +91 9311647367